Home Cleaning Service Q & A

When hiring a home cleaning service, there are many questions you should ask.

We aim to answer them for you here. 


 What is included with your home cleaning service?

 We completely clean your home with every Natural & Organic Cleaning Service.


 Do I need a deep cleaning the initial visit?

 Though the first time we clean your home may take longer than a reoccurring visit, a deep cleaning is not required.  Our a’ La Carte Custom Services gives you the option to choose areas you want cleaned with extra attention.


 How often should I get use a home cleaning service?

 That is totally up to you!  Most clients request we clean their homes weekly or bi-weekly.  It depends on how much cleaning you would like to do yourself between Serene Clean visits.


 Do I have to sign up for reoccurring service or sign a contract?

 You are not obligated to sign up for our reoccurring services and there are no contracts required with any of our services.  However, we do offer our clients, with reoccurring services, some nice discounts for their patronage.


 Will I always have the same home cleaning service professional?

 Of course! We know how important it is for our clients to have the same cleaning professional.


 How do I prepare my home for the home cleaning service professional?

 This is up to you.  If you would like to clean up any messes, this will make it easier to clean your home quickly.  But if you don’t feel like it, then that’s absolutely fine too. It will just take our cleaning professional a little longer and therefore your fees for service will reflect that.  But please don’t feel like you have to clean before we clean. If you don’t feel like it, then you might very well need us the most! We’ve seen it all and we pride ourselves on our professionalism.


 Do I need to be home at the time of service?

 No, most clients are at work, school, or out-and-about when we service their homes.  We arrange, with you, on how enter your home at the time of service. For reoccurring services, it is typical to use a copy of the house key that we securely store for Serene Cleaning purposes only.


 Are you insured & bonded?

 Yes, we take our client’s trust very seriously. We are fully insured and bonded protecting your home from theft and accidents.  At your request, we can send you a certificate validating our insurance.

Also, all of our employees have a clean background check and clean drug screening.


 Do I need to provide the home cleaning service with cleaners and equipment?

No, we take care of that for you! We supply every product and piece of equipment needed to guarantee a clean home for you.  The only items we will need you to provide are clean linens to change your bedding, clean towels to neatly hang, and garbage bags to take out the trash.


 Do you have a guarantee?

 You bet we do. If you are not happy with your cleaning experience, contact us within 24 hours and we will fix it right away at no additional cost to you. Your satisfaction is of the utmost importance to us!


 How do I pay?

 We accept cash, check, or Credit Cards via Paypal.  Which ever is easier for you. Please remember, payment is due at the time of service. If you are not home during the time of service, we ask that you please leave it on the kitchen countertop.


 Do I tip my maid?

 If you want to tip your home cleaning service professional for doing a great job, then sure, feel free to tip them! But please do not feel obligated to tip. Tipping is not contingent on a professional cleaning experience with Serene Clean.


 Since you use natural & organic products, are you more expensive than other home cleaning services?

 Actually Serene Clean is a truly great value and we keep our pricing competitive.  Get your complimentary cleaning estimate for a serene clean today!


 Do you have a cancellation policy?

 We understand that life happens and sometimes this can mean rescheduling your service.  We would appreciate that you give us a heads up 24 hours in advance.


 Do you use vinegar in your cleaning products?

 Though vinegar is a natural and environmentally safe product, it is fairly strong acid with a 2.2 pH and can damage many surfaces around the home. With our client’s home to protect, we do not use vinegar, lemon, toothpaste, salt, baking soda, borax, etc. to clean with.


 Do you cater to households with allergies?

 Yes! Our procedures were created with the allergy sufferers in mind and we know how important it is to clean without creating allergy attacks.  Our water filtration vacuum and the high quality microcloths ensures dust to be trapped and removed giving you a truly dust free environment.  


 Do you have a gift certificates?

 Absolutely! We know everyone LOVES a clean house and giving it as a gift is a thoughtful and creative way to bless someone. It’s really easy too cause there’s no tedious wrapping, no taxes to pay, and no shopping to do! Buy Gift Certificates instantly and don’t give it another thought. We will take good care of them and their home.


Still have questions about our home cleaning service?

Contact Us or call 704-616-6679 – we are happy to help!